Refund policy

30-day returns

You can return an item within 30 days of the day you received it. You don't have to give a reason. If you ordered several items that arrived on different days, the 30 days start when you received the last one.

To start a return, use our return form or email kontaktnordicfall@gmail.com with your order number.

How to return an item

Once we've received your request, we'll email you return instructions and the return address. Please send the item back within 14 days of contacting us.

The item should be unused and in the same condition you received it, preferably in its original packaging or another box that protects it in transit. If an item has been used beyond what's needed to check it, or has been damaged, we may reduce the refund by the loss in value.

Return shipping

You pay the cost of return shipping. If the item arrived damaged or defective, don't send it back. See below.

Refunds

We refund the price of the returned item within 14 days of receiving it back, or of receiving proof that you've shipped it, whichever comes first. The money goes back to the payment method you used. Your bank or card issuer may need a few more days to show it.

Damaged, defective or wrong items

If an item arrives damaged or defective, or you received the wrong item, email us within 30 days of delivery with your order number and a photo or short video showing the damaged product. We'll send a replacement or give you a full refund, and you don't have to send the item back.

Damage to the outer box alone, when the product itself works, isn't covered.

Free gifts

If your order included a free gift, you can keep it even if you return the rest of the order.

Contact

Questions about returns or refunds? Email us at kontaktnordicfall@gmail.com.